This cookie and privacy policy sets out how Digital Creative Lab uses and protects any information that you give when you use this website.
Digital Creative Lab is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Digital Creative Lab may change this policy by updating this page. You should check this page from time to time to ensure that you are happy with any changes made.
Who we are
Our website address is: https://www.digitalcreativelab.co
What personal data we collect and why we collect it
Contact forms
We keep contact form submissions for a certain period for customer service purposes, but we do not use the information submitted through our contact form for marketing purposes. We use Gravity forms and EZ Form Calculator
Cookies
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
What is a cookie?
A cookie is a simple text file that is stored on your computer or mobile device by a website’s server and only that server will be able to retrieve or read the contents of that cookie. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier and the site name and some digits and numbers. It allows a website to remember things like your preferences or what’s in your shopping basket.
Cookie categories
- Strictly necessary cookies
- These cookies enable services you have specifically asked for.
- Performance cookies
- These cookies collect anonymous information on the pages visited.
- Functionality cookies
- These cookies remember choices you make to improve your experience.
- Targeting cookies or advertising cookies
- These cookies collect information about your browsing habits in order to make advertising relevant to you and your interests.
What information will Digital Creative Lab collect about me?
- Information about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit and page views). We collect this information in a way which does not identify anyone.
- Information you provide by filling in forms on our website, such as when you register to receive information or message through our contact form.
How will Digital Creative Lab use the information they collect about me?
We require this information to understand your needs and provide you with a better service, for example:
- To improve the content and design of the website,
- To contact you about a request/enquiry you have made with us,
- To provide you with information you may have requested, for example a newsletter.
Digital Creative Lab will never share your information with other organisations for marketing, market research or commercial purposes.
Cookies used on Digital Creative Lab website
Refer to our Cookies Policy for a list of cookies used on our website
How do I turn cookies off?
It is usually possible to stop your browser accepting cookies, or to stop it accepting cookies from a particular website.
All modern browsers allow you to change your cookie settings. These settings will typically be found in the ‘options’ or ‘preferences’ menu of your browser. In order to understand these settings, the following links may be helpful, otherwise you should use the ‘Help’ option in your browser for more details.
Cookie settings in Internet Explorer
Cookie settings in Safari web and iOS.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.
Third Party Links & Use Of Your Information
Our Service may contain links to other websites that are not operated by us. This Privacy Policy does not address the privacy policy and other practices of any third parties, including any third party operating any website or service that may be accessible via a link on the Service. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Email/Chat/Contact Forms/Estimate Forms
- We use Google/GSuite/Gmail to process all internal email and communication with our customers. Google’s privacy policy is available here.
- Customers that email us, or use any of the contact forms on our websites, will have their email address, IP address, and any data provided in the contact form or body of the email stored in Google/GSuite/Gmail archives.
- We keep all email and chat communication indefinitely to help us provide support and improve our services. Individuals can request copies of any previous correspondence with us at any time.
Who we share your data with
We disclose potentially personally-identifying and personally-identifying information only to our contractors and affiliated organizations that (i) need to know that information in order to process it on our behalf or to provide services, and (ii) that have agreed, in writing, not to disclose it to others. Some of those contractors and affiliated organizations may be located outside of your home country; by using our websites and services, you consent to the transfer of such information to them. We will not rent or sell potentially personally-identifying and personally-identifying information to anyone. If we ever were to engage in any onward transfers of your data with third parties for a purpose other than which it was originally collected or subsequently authorized, we would provide you with an opt-out choice to limit the use and disclosure of your personal data.
How long we retain your data
We will retain your personal information with us for 90 days to 2 years after user accounts remain idle or for as long as we need it to fulfill the purposes for which it was collected as detailed in this Privacy Policy. We may need to retain certain information for longer periods such as record-keeping / reporting in accordance with applicable law or for other legitimate reasons like enforcement of legal rights, fraud prevention, etc. Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely.
What rights you have over your data
Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can write to us at [email protected]. We will respond to your request in accordance with applicable law.
You may opt-out of direct marketing communications or the profiling we carry out for marketing purposes by writing to us at [email protected].
Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.
Security
The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorised alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.
Grievance / Data Protection Officer
If you have any queries or concerns about the processing of your information that is available with us, you may email [email protected]. We will address your concerns in accordance with applicable law.